What to Expect at a Veterinary Appointment
Knowing what to expect from your first appointment with us will help to make this process more pleasant both for your pet and for you.
Get Settled
We encourage all of our clients to arrive about 10 minutes early to their appointment to give them time to fill out our New Patient Form. If you'd like to save some time, you can also complete the New Patient Form online in advance.
Meet Your Veterinarian
A member of our veterinary team will review your pet's history and discuss their issues. You can also ask them any questions you would like and well will be sure to dedicate time to answering them.
Examination, Diagnosis & Treatment
Once your pet has been assessed, we will provide you with a diagnosis and options for treatment. Your veterinarian will work with you to determine a treatment plan for your pet.
After your visit with us, we will create a detailed report of the conversation we had with you and your pet's treatment plan. We will also keep this information on hand for whenever you may need it.
Our Pet Care Philosophy
We are committed to serving our community of pet owners in Somerset by providing their pets with exceptional state-of-the-art medical care and education to help strengthen the bond between people and their pets.
We support our commitment with our guiding HEART principles: Health for our patients, Ethics in our practice, Advancement of our quality of care, Respect for our clients, and Teamwork both within and outside of our clinic.
Hospital FAQs
Learn more about our office policies, payment options, and appointment booking by reading through our hospital FAQs.
- What types of payment options are available?
Payment in full is expected at the time services are provided or upon discharge of your pet. We accept payment by cash, check, Visa, MasterCard, Discover, and American Express.
- Are there payment plans available for my pet’s care?
We are proud to offer CareCredit as a financing option. They offer an easy application process that will give you results in minutes.
- Will I be provided with an estimate of costs?
We will provide a good-faith estimate of the cost of our services prior to treating your pet. However, unforeseen circumstances may arise that impact your final bill.
We will always discuss our written estimate with all clients before they leave our facility, and require a deposit based on our estimate prior to any further treatment.
- Should I call ahead to book an appointment?
Yes, please call ahead to book an appointment to ensure we have room in our schedule to see your pet.
In the event that your pet needs emergency care during our regular business hours, please contact us right away.
- What is your appointment cancellation policy?
If you need to cancel or reschedule an appointment, please let us know as soon as possible so that we can offer the space in our schedule to other clients.
- What types of animals do you treat?
We provide veterinary care for small domestic pets like cats and dogs.
- Where can I purchase my pet's prescription and food?
You can purchase all the medications and specialty food your pet needs either via our online store or our in-house pharmacy.
- What are the fees associated with an emergency visit?
A deposit payment is required for all emergency examinations. Once the staff and doctors have examined your pet, an estimate for treatment will be given to you to determine a treatment plan.
If further hospitalization, diagnostics, or surgery are needed, a deposit is required upfront, with payment in full due when your pet is discharged.
- Can you help with my pet insurance?
We’re happy to help you fill out pet insurance forms for your pet’s visit.